Your data and AI

What Kivlo’s assistant does with your documents and figures, where they are processed, and your rights.

A page like this is often a wall of text nobody reads. We wrote ours to be clear: what leaves, when, to whom, and how to stop it.

Updated on November 10, 2026

On this page

1. What is AI used for in Kivlo?

Kivlo calls on an AI model for a few specific features:

The tax assistant, from Pro+, with credits: it answers your questions, reads the supporting documents you upload, checks your past returns and can draft a claim. It draws on the CGI and the BOFiP. General information, not a substitute for personal advice.
Tenant search, from Pro, with credits: it sorts the documents candidates send, extracts the useful information, analyses the files and, if you turn it on, replies to candidates and offers viewings. It also recognises a candidate asking for their data to be erased.
Inspection report analysis, from Pro+, with credits, in the mobile app: it describes the visible damage in the photos of a room.
Document reading, from Pro, with credits: it picks up the information from a document you upload.

The property tax notice is read straight from the official PDF, without AI and without credits. Only if that PDF cannot be read this way, for example a scan, is it handed to the AI, and the analysis is taken from your credits.

AI decides nothing for you: it suggests, you confirm.

2. What data is used?

Nothing is sent to the AI until you use one of these features. For the tax assistant and the inspection report analysis, we ask for your consent first, separately for each. Document reading and tenant search only work when you start them or turn them on.

For the tax assistant

For the tax assistant
Data	your questions and the conversation; the information about your assets the answer needs: properties, rents, expenses, tax regime; the supporting documents you upload (tax notice, statements, invoices…) and what is extracted from them.
Why	Answering your questions, extracting the amounts from your documents and checking your returns. A question costs 1 credit, 2 credits with deep reasoning.
Legal basis	Your consent (Article 6.1.a of the GDPR), asked before anything is first sent and asked again if its wording changes.
How long	Until you withdraw your consent or delete the account; everything is then erased.

Withdraw your consent from the tax assistant: your documents, what was extracted from them, your conversations and the analyses are then erased.

For document reading

For document reading
Data	the document you upload; what is extracted from it.
Why	Picking up the information from a document you upload, when you ask for it. Each reading is taken from your credits.
Legal basis	The performance of the contract (Article 6.1.b of the GDPR): reading only happens when you ask for it.
How long	Like your management data: as long as the account exists, or until you delete the document.

For tenant search

For tenant search
Data	candidates’ messages; the documents in their file and what is extracted from them; the criteria of your listing.
Why	Sorting documents, completing the file, analysing it and, if you turn it on, replying to candidates. A sorted document costs 1 credit, a file analysis 5 credits, a reply 1 credit.
Legal basis	Set by you, as the controller; Kivlo acts on your behalf (Article 28 of the GDPR). The replies the assistant writes tell candidates they were written by an AI.
How long	Rejected candidate: erased at the latest 30 days after the rejection (adjustable from 7 to 90 days). Applications not selected: 30 days after the listing closes.

A candidate who replies “SUPPRIMER” is erased and gets a confirmation.

For inspection report analysis

For inspection report analysis
Data	the photos of the rooms you flag as damaged; the description of the room.
Why	Describing the visible damage to help you fill in the inspection report. Each room analysed costs 10 credits; an analysis that fails is credited back.
Legal basis	Your consent (Article 6.1.a of the GDPR), asked before the first analysis.
How long	In the inspection report, until you withdraw your consent or delete the account.

Withdraw your consent from the app settings: the analyses produced by AI are then erased.

3. Where and by whom is it processed?

Your data is hosted in France. When you use an AI feature, what the task needs is sent to our model provider.

That provider is Anthropic, which develops the Claude models, in the United States. The transfer relies on the safeguards of Article 46 of the GDPR (see Privacy); a copy is available on request at privacy@kivlo.io. Anthropic is not allowed to train its models on this data. Our servers only send it what the requested task needs, when you ask for it.

The assistant does not connect to your bank and receives neither your password nor your payment details.

4. How long is it kept?

Tax assistant: until you withdraw your consent or delete the account.
Document reading: like your management data.
Inspection report analysis: until you withdraw your consent or delete the account.
Tenant search: a rejected candidate is erased at the latest 30 days after the rejection, applications not selected 30 days after the listing closes.

5. What are your rights?

You can withdraw your consent at any time, as easily as you gave it; what was done before remains valid. You also keep all the rights described on the Privacy page: access, correction, erasure, objection and export of your data.

6. Contact us

For any question about your data or to exercise your rights: privacy@kivlo.io. You can also lodge a complaint with the CNIL.