Terms of use and sale

These terms apply to the use of the kivlo.io website and the Kivlo app, in the browser and on mobile, and to subscribing to the paid plans. They are published by SLASH PARIS (“Kivlo”, “we”), whose identity and contact details are in the Legal notice. By creating an account, you accept them. Some clauses only apply to consumers, others only to professionals: they say so.

Kivlo is a rental management tool for landlords. It helps you manage your properties; the decisions you make and the documents you send your tenants remain yours.

Depending on your plan, Kivlo lets you, among other things:

• manage your properties, leases, tenants and their guarantors;
• track rents and send the receipt as soon as the rent is received and matched;
• connect your bank read-only, through a licensed provider, to match the rents you receive;
• review rents against the rent reference index (IRL) published by INSEE;
• chase an unpaid rent by e-mail, text message or electronic registered letter;
• have your documents signed electronically;
• carry out your inspection reports in the mobile app;
• look for a tenant and sort the applications;
• keep your accounts and prepare a pre-filled export for your 2044 tax return;
• ask the assistant your tax questions.

A feature marked “Coming soon” is not available yet. The service evolves; if a change removes a feature included in your paid plan, we tell you in advance.

Creating an account takes a valid e-mail address; disposable addresses are refused. The free plan is limited to one account per person: at sign-up, we check the device and IP address used to prevent multiple accounts (see Privacy).

You keep your credentials secret and you are responsible for what is done from your account. Two-factor authentication can be turned on in your settings. If you think someone has accessed your account, write to us at security@kivlo.io.

You can invite other people into your organization; each of them accepts these terms when creating their account.

Kivlo offers a free plan, Starter, and three paid plans, Pro, Pro+ and Business. Each plan includes everything in the one before it. What each plan includes and its price are shown on the Pricing page and repeated before payment.

The Starter plan lets you manage 1 property and 2 tenants, with 500 MB of storage. The paid plans raise these limits: up to 10 properties on Pro, up to 20 properties on Pro+, no limit on Business.

Prices are in euros, all taxes included. Paid plans are billed monthly or yearly by Stripe, our payment provider, after a 14-day trial, free of charge. The subscription renews automatically for the same length at the end of each period. For a yearly plan, we e-mail you between three months and one month before the deadline to refuse the renewal.

You can cancel at any time, free of charge, with the “Cancel your contract” button on the billing page: we confirm the cancellation by e-mail, with its effective date and its consequences, and the subscription ends when the paid period is over.

Credits pay for the services used on demand: the AI assistant, the analysis of applications and inspection reports, text messages, signatures beyond your quota and registered letters. Paid plans include credits every month; these included credits are topped up each month and do not roll over. Credits you buy in a pack stay on your balance from one month to the next.

An action that fails on our side is credited back. A signature request sent to the signers stays due, even if it is later cancelled, declined or expires.

If you are a consumer, you have the right to withdraw from a paid plan or from the purchase of a credit pack, without giving any reason, within fourteen days of the conclusion of the contract.

To exercise this right, tell us of your decision by a clear statement, for example by post to SLASH PARIS, 73 avenue du Général de Gaulle, 94700 Maisons-Alfort, France, by e-mail to legal@kivlo.io or by phone on +33 6 03 40 49 84. You can use the model form below, but you do not have to. It is enough to send your decision before the period expires.

You can also withdraw online, with the “Withdraw from the contract here” button on the billing page, available throughout the period. We then send you an acknowledgment of receipt by e-mail as soon as possible, with the content of your withdrawal and the date and time it was sent.

We refund all payments received from you without undue delay and no later than fourteen days from the day we are informed of your withdrawal, using the same means of payment as for the initial transaction, unless you expressly agree to another means; this refund costs you nothing.

If you asked for the paid service to start during the withdrawal period, you owe us an amount in proportion to what was provided to you until your withdrawal, compared with the whole contract. During the free trial, nothing is charged to you.

Model withdrawal form (complete and return this form only if you wish to withdraw from the contract):

To SLASH PARIS, 73 avenue du Général de Gaulle, 94700 Maisons-Alfort, France, legal@kivlo.io: I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service:

Ordered on: … Name of consumer(s): … Address of consumer(s): … Signature of consumer(s) (only if this form is notified on paper): … Date: …

(*) Delete as appropriate.

If you are a consumer, you benefit from the legal guarantee of conformity for digital content and services (Articles L224-25-12 and following of the French Consumer Code). Throughout your subscription, we are liable for any lack of conformity that appears: report it to legal@kivlo.io. You can have the service brought into conformity and, if this is refused, impossible or late, get a price reduction or end the contract.

The tax assistant’s answers are general information, not a substitute for personal advice. It draws on the French General Tax Code (CGI) and the official tax bulletin (BOFiP), but an answer can be incomplete or wrong: check it before filling in a return, and get professional advice if in doubt.

The tax assistant and the inspection report analysis receive nothing without your consent, asked separately for each. What is sent, when and to whom is explained on the Your data and AI page.

In tenant search, the application analysis helps you sort applications: you decide whether to accept a candidate or not.

The bank connection goes through a licensed provider. It is read-only: Kivlo reads your transactions to match the rents you receive, but cannot initiate any payment or transfer.

Your consent must be renewed with your bank regularly; without renewal, reading stops. You can disconnect your bank at any time.

Electronic signatures are provided by Yousign and electronic registered letters by AR24. Kivlo sends them your documents and tracks their status; the value of the signature and of the registered delivery rests on their services.

The data and documents you add remain yours. You only authorize us to process them to provide you with the service.

You are responsible for the accuracy of what you enter and of the documents you send. Kivlo calculates and prepares: check before sending or filing.

The rent-control check is for information only: it compares the rent you enter with the reference rents set by prefectoral order, from the property details you provided, and is not legal advice. Kivlo warns you when the rent exceeds the ceiling and never blocks the lease: the rent you set remains your decision and your responsibility.

For the data of your tenants, their guarantors and your candidates, you are the controller and Kivlo acts on your behalf, as a processor within the meaning of Article 28 of the GDPR: we only process it on your instructions and to provide you with the service, our teams and our providers are bound by confidentiality, and we erase it at the end of the contract. You inform these people of how their data is used; the Privacy page describes what we do with it.

• using Kivlo for illegal or fraudulent purposes;
• uploading content that is unlawful or infringes the rights of others;
• trying to access accounts or data that are not yours;
• disrupting the service or getting around its limits, for example by creating several free accounts;
• reselling the service without our written consent.

In case of a breach, we may suspend or close your account, warning you first except in an emergency.

We do our best to keep Kivlo available and reliable, without being able to guarantee it will never be interrupted: maintenance, a provider outage or an incident can suspend it. We are bound by a best-efforts obligation.

Our liability does not cover indirect damage, nor the consequences of information you did not check. These limits apply neither in case of gross negligence or wilful misconduct on our part, nor to the rights the law guarantees you as a consumer.

Invoices are payable on their issue date, by the payment method on file. Any late payment makes due, without a reminder, penalties at the rate the European Central Bank applies to its most recent refinancing operation plus 10 percentage points, as well as a fixed €40 compensation for recovery costs (Articles L441-10 and D441-5 of the French Commercial Code).

You can delete your account at any time from your settings. If an organization you alone own has an active subscription, cancel it first from the billing page.

The account is erased 30 days after you ask to delete it: until then, you can cancel, and we send you a reminder 5 days before the erasure. Your data is then erased from Kivlo; only your subscription invoices remain with Stripe, because we must keep our accounts for ten years.

Before you leave, download your documents and the export of your data from your settings: the law may require you to keep some documents, such as your accounts.

We may change these terms. If a change affects your rights or what you pay, we tell you by e-mail at least 30 days before it applies; you can then stop your subscription or delete your account. The update date is at the top of this page.

These terms are governed by French law. If we disagree, write to us first at legal@kivlo.io: we look for an amicable solution with you.

If you are a consumer, you can then turn to a consumer mediator free of charge (Article L612-1 of the French Consumer Code). Kivlo has not appointed its mediator yet: their contact details will be published on this page before paid subscriptions open.

Failing an agreement, the dispute falls under the French courts. If you are a consumer, you can bring it before the court of the place where you lived when the contract was concluded or when the harmful event occurred.

For any question about these terms: legal@kivlo.io, by phone on +33 6 03 40 49 84, or by post to SLASH PARIS, 73 avenue du Général de Gaulle, 94700 Maisons-Alfort, France.

As Article L215-4 of the French Consumer Code requires, here is the full text of Articles L215-1 to L215-3 and L241-3, in French, the official text. They also apply to non-professionals.

Article L215-1. Pour les contrats de prestations de services conclus pour une durée déterminée avec une clause de reconduction tacite, le professionnel prestataire de services informe le consommateur par écrit, par lettre nominative ou courrier électronique dédiés, au plus tôt trois mois et au plus tard un mois avant le terme de la période autorisant le rejet de la reconduction, de la possibilité de ne pas reconduire le contrat qu'il a conclu avec une clause de reconduction tacite. Cette information, délivrée dans des termes clairs et compréhensibles, mentionne, dans un encadré apparent, la date limite de non-reconduction.

Lorsque cette information ne lui a pas été adressée conformément aux dispositions du premier alinéa, le consommateur peut mettre gratuitement un terme au contrat, à tout moment à compter de la date de reconduction.

Les avances effectuées après la dernière date de reconduction ou, s'agissant des contrats à durée indéterminée, après la date de transformation du contrat initial à durée déterminée, sont dans ce cas remboursées dans un délai de trente jours à compter de la date de résiliation, déduction faite des sommes correspondant, jusqu'à celle-ci, à l'exécution du contrat.

Les dispositions du présent article s'appliquent sans préjudice de celles qui soumettent légalement certains contrats à des règles particulières en ce qui concerne l'information du consommateur.

Par exception au premier alinéa du présent article, pour les contrats de fourniture de service de télévision au sens de l'article 2 de la loi n° 86-1067 du 30 septembre 1986 relative à la liberté de communication et pour les contrats de fourniture de services de médias audiovisuels à la demande, le consommateur peut mettre gratuitement un terme au contrat, à tout moment à compter de la première reconduction, dès lors qu'il change de domicile ou que son foyer fiscal évolue.

Article L215-1-1. Lorsqu'un contrat a été conclu par voie électronique ou a été conclu par un autre moyen et que le professionnel, au jour de la résiliation par le consommateur, offre au consommateur la possibilité de conclure des contrats par voie électronique, la résiliation est rendue possible selon cette modalité.

A cet effet, le professionnel met à la disposition du consommateur une fonctionnalité gratuite permettant d'accomplir, par voie électronique, la notification et les démarches nécessaires à la résiliation du contrat. Lorsque le consommateur notifie la résiliation du contrat, le professionnel lui confirme la réception de la notification et l'informe, sur un support durable et dans des délais raisonnables, de la date à laquelle le contrat prend fin et des effets de la résiliation.

Un décret fixe notamment les modalités techniques de nature à garantir une identification du consommateur et un accès facile, direct et permanent à la fonctionnalité mentionnée au deuxième alinéa, telles que ses modalités de présentation et d'utilisation. Il détermine les informations devant être fournies par le consommateur.

Article L215-2. Les dispositions du présent chapitre, à l'exception de l'article L. 215-1-1, ne sont pas applicables aux exploitants des services d'eau potable et d'assainissement.

Article L215-3. Les dispositions du présent chapitre sont également applicables aux contrats conclus entre des professionnels et des non-professionnels.

Article L241-3. Lorsque le professionnel n'a pas procédé au remboursement dans les conditions prévues à l'article L. 215-1, les sommes dues sont productives d'intérêts au taux légal.